A beachside hotel resort located in Fort Myers emailed requesting help with a major problem. The director of operations had historically hired us for projects when he was overseeing hotels in the Tampa area. This new carpet crisis resurrected our name from his memory. We initially advised that the hotel hire local labor if it was a small room replacement, but their problem was much more complicated.
The Carpet Crisis
Guests rented a private meeting room to host a party. A bowl holding a few gallons of curry was spilt on the hotel's custom-made woven broadloom carpet. The hotel suffered a large stain (6' x 7') in the middle of the room. Cleaning utterly failed. The private meeting room had another contracted event schedule in only a few days. The hotel could have been found in breech of contract if the room was not provided in a proper condition.The director of operations did not have sufficient history with this hotel to even know the brand of carpet nor the type of installation method used. They were lacking the original purchasing documents such as an installation sequence report, a 2-D perspective, or a post-installation inventory list, but they did have a seaming diagram and they did have extra unidentified rolls in their attic stock. The seaming diagram gave us our first major clue. The seaming diagram was created by Tai Ping. Tai Ping holds a reputation for high-quality carpet made on an electronic Jacquard loom. Tai Ping's patterns are often made uniquely for each particular space. So, carpet made for the corridors and the ballroom are not interchangeable with each other nor with the private meeting rooms. In fact, a roll of carpet loomed for the left side of a room is not interchangeable with the carpet intended for the center nor the right side. The manufacturing lead time for this custom carpet was estimated at 20 weeks.
In one very long day, we unrolled several rolls to locate matching pieces which, when combined, formed a sufficient pattern repeat. That is, we had to take cuts from two different sections of carpet to create enough material to span the length and width of the stain. We provided and replaced the existing cushion with our TredMOR 2580. We used a double-stick installation method to perform the repair to match the original method. Because the surrounding carpet was well bonded, we could not hot-melt the seams as preferred.Thankfully, there was not a side match problem between the original carpet nor the two pieces conjoined for the repair. We saved the hotel a fortune. The engineering staff and the director of operations were absolutely elated.