The claims manager of a hospitality carpet mill asked us to inspect a customer's complaint that carpet tufts were mysteriously missing. (This mill is among the carpet manufacturers which routinely ask us to perform inspections in Florida.) The beachside hotel overlooking the Alantic Ocean in Daytona is almost three hours away from us in Tampa. So, we went prepared to identify and resolve the problem.
The hotel purchased a tufted broadloom carpet with a pattern. The carpet was installed using a double-stick installation method. The engineering director showed us one area where the carpet was missing some face yarn exposing the carpet's primary backing. The carpet is a cut-and-loop pile yarn. The missing tufts were from the loop pile section. The area measured approximately 1 inch square.
We moved a chair for a better examination of the damage. Once the chair was tilted back, it was manifested that the foot on one chair leg was missing its protector. Apparently, the nail head snag the carpet. We showed the engineering director the protruding nail head that once held the protector. All other protectors were intact.
We repaired the damaged carpet using some attic stock carpet. The hotel's staff was a little embarrassed, and the mill was very pleased that their reputation was vindicated and their client was happy.