Representatives - Our Workers Make Us Great
Expensive equipment and a refined business system are nothing without a magnificent team to implement it all. We know that a team must work seamlessly together to guarantee that what you read in the advertisement and hear from the telephone representative is the same as what is performed by the field technician and billed and processed by the bookkeeper. Your concerns as a customer must be passed on from one representative to the next without loss of information. We understand these truths and are completely committed to them as one of our chief goals. Thus, our company's greatest internal activity is to help our team members reach their personal best in workmanship and customer relations. As a result, Wolfe Flooring's greatest assets are our people. We have earned certifications through I.I.C.R.C. (Institute of Inspection, Cleaning & Restoration Certification) and through C.F.I. (Certified Floorcovering Installers) with R-I, R-II, C-I, and C-II classifications in addition to being Shaw SoftBac certified. Furthermore, Wolfe Flooring is a preferred installer of Durkan (Member ID 3702), Desso, and of U.S. Axminster. Finally, we are member of WFCA (World Floor Covering Association) and Central Florida Floorcovering Association (FCA).
Your service must be uniform in quality every time. Therefore, our representatives must be equipped with and committed to using the same proven techniques and work ethic. Wolfe Flooring provides a broad variety of standardized training materials in addition to a rigorous mentoring program.
Employees at Wolfe Flooring specialize in different areas; however, all employees (even our phone representatives) are required to review all of our training materials covering the following topics:
- Customer Relations,
- Carpet Construction,
- Residential and Commercial Carpet Installations,
- Comprehensive Residential and Commercial Carpet Cleaning,
- Carpet and Rug Stain Removal,
- Flood Restorations,
- Pychrometry (i.e., the study of moisture),
- Floor and Countertop Tile Installations,
- Sheet Vinyl Installations,
- Grout and Tile Cleaning,
- Wood Installations,
- Wood Maintenance and Refinishing,
- Wood Inlays (Borders and Medallions),
- Oriental/Persian Rug Styles and Origins,
- Vinyl Base, Treads and Risers,
- and more.
Our materials are from the leading training companies and individuals in America including:
- C.R.I. (The Carpet and Rug Institute),
- C.F.I. (Certified Floorcovering Installers),
- I.I.C.R.C. (Institute of Inspection, Cleaning & Restoration Certification),
- C.T.I. (Chemical Technologies International),
- NWFA (National Wood Flooring Association),
- NOFMA (The Wood Flooring Manufacturers Association)
- WFCA (World Floor Covering Association)
- Shaw Industries,
- Home Time,
- Bob Vila's Home Again,
- Mohawk-Hard Surfaces,
- Steve Troburen,
- Zig Ziglar, and more.
We top off our educational materials with annual videos on safety in the workplace.
Skilled labor is essential for a beautiful job. Character is also essential for enjoyable personal interaction with a company. We are in homes virtually everyday. Hence, character is more important to us than skill. Wolfe Flooring maintains a state approved Drug-Free Workplace program. Each employee and vehicle is fully insured by our company. Furthermore, all technicians arrive in uniform with a professional appearance.
Nothing can take the place of years of diverse experiences in the same industry. Beyond the standardized videos and written training materials that workers are required to complete, each technicians receives rigorous hands-on experience before becoming a qualified technician in a given area. Each technician develops one or more specialties while congruently broadening his proficient in other areas.
We appreciate those with experience as well as those who are eager to learn a new skill. Technicians will be paid while in training. Comprehensive training will last for at least two years. We are looking for long-term relationships. The main qualities we look for in potential team members are the following:
|Honest, honest, honest!
Consciences toward Details