About Us - Insurance, Official Documents, Policies, History, Guaranties, Environment Issues

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Insurance
Let your mind be at ease when Wolfe Flooring is on the job. Wolfe Flooring maintains insurance coverage on all our vehicles, employees, business projects, and assets. We can typically process your request for proof of insurance within one business day. Please contact us to receive a certificate for general liability insurance, vehicle insurance or workers' compensation insurance.

Official Government Documents
Occasionally, someone will ask us for an IRS Form W-9 for the purpose of providing Wolfe Flooring with a Form 1099-MISC at the year's end. Wolfe Flooring is a S-corporation. As a corporation, thankfully our customers do not need to file the IRS Form 1099-MISC for us. If a W-9 is still desired, we are happy to provide it. One of the unfortunate duties of Wolfe Flooring is that we are required by the State of Florida to collect sales and use tax. Below is our FL Sales Tax Registration to verify that we are authorized to collect sales and use tax. Also, below is an Annual Resale Certificate which our vendors request for taxing purposes. Please select any of the documents below to view or download official forms for Wolfe Flooring. (You must have Adobe Acrobat Reader in order to download the documents successfully.) If you prefer to receive these by mail, please contact us.

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Pricing and Payments Policies
Wolfe Flooring provides thousands of telephone quotes every year. Upon arrival at each customer's location, we take time to review the situation and confirm or adjust the price before we get started on the work to prevent any surprises. Projects that are inspected before pricing are usually given as firm, written quotes. Wolfe Flooring is not liable for necessary price adjustments due to problems with the subfloor or other factors beyond the review of a non-invasive inspection. Wolfe Flooring accepts Master Card, VISA and Discover for most jobs; however, contract jobs are usually an exception. Furthermore, Wolfe Flooring accepts cash, personal checks, money orders and cashier's checks. Our commercial clients are welcome to set up an account with Wolfe Flooring to receive a 30-day payment period. Click to read more about tax laws pertaining to the flooring industry.

History
On a more personal note, Larry Wolfe started this company in 1980. In time, Larry began to teach his three sons the carpet trade, and also began to train others. Now, we are a family own and operated business committed to standards of high quality assurance. The employees that have joined Wolfe Flooring through the years are wonderful people. They preserve the qualities of diligence and integrity. By God's blessings, we will be around for years to come.

Guaranties: Installations
Wolfe Flooring guarantees our installation labor for all new products (carpet, vinyl, wood, ceramic, etc.) for one year. Our labor is not guaranteed if the flooring has suffered abnormal wear or damage as stipulated by manufacturers (e.g., pet urine in carpet). We also guarantee that seam sealer will always be used on all products where required and where the application conditions are reasonable.

When doing construction related work such as new flooring installations, small amounts of debris or dust may remain after our clean-up. Some dust can find its way into the AC ducts when we are grinding concrete, sanding wood, etc. which is beyond the scope of our clean-up. Unless specifically stated otherwise in our proposal, our work is limited to a general clean-up. Vacuuming, polishing, dusting, mopping, etc. are beyond the scope of our standard approach.

Wolfe Flooring will watch out for obvious abnormalities; however, we do not assume any responsibility for finding irregularities. Synthetic goods occasionally have variations that are unacceptable to the property owner. Beauty of natural products like wood and stone is enhanced by the distinctions in grain and color. These differences impart a warmth and individuality that make each floor unique. Customers are encouraged to examine products prior to installation.

Warranties on new products are provided by the manufacturer of the goods, not Wolfe Flooring. Warranties vary among manufacturers and the grade of quality you purchase. If you suspect your flooring product is defective in some way, recommendations as to whether your flooring needs to be replaced or refunded is usually determined by a local independent inspector paid by the manufacturer. It's generally difficult to qualify for a manufacturer's refund or replacement. Warranties may be voided if maintenance instructions are not followed or if the product suffers a severe accident (e.g., fire, flood, etc.) or suffers abuse (e.g., sliding heavy objects across the floor). Homeowner's insurance may cover household accidents.

Wolfe Flooring is not liable for preexisting problems with the subfloor including but not limited to cracks, humidity, unevenness, holes, old adhesives, urine, rust, chips, curling, etc. Wolfe Flooring will urge customers to fix such problems. Elections not to fix such subfloor problems will void the warranty of our labor and will likely void the manufacturer's warranty also. Carpet, vinyl, pad, tile and wood may be eligible for a refund or replacement if the product is defective or the labor was flawed.

Please do NOT attempt to fix a problem that you've noticed. Please contact us as soon as damage is noticed because there are time limitations and because refunds are often prorated. We will promptly respond to all inquires. Thank you.

Carpet warranties detail topics like Wear Warranty, Stain & Soil Resistance Warranty, Anti-Static Protection, Wrinkle Free Warranty, and Manufacturing Defects Warranty.

Tile & Marble warranties detail topics like Wear Warranty and Manufacturing Defects.

Vinyl Composition Tile (V.C.T.) manufacturers' warranties detail topics like Wear Warranty and Manufacturing Defects.

Sheet Vinyl warranties detail topics like Wear Warranty, Manufacturing Defects Warranty, Discoloration Warranty, and Stain Resistance Warranty.

Wood warranties detail topics like Finish Warranty, Structural Warranty, Moisture Warranty, and Refinishing Warranty.

Laminate warranties detail topics like Wear Warranty, Manufacturing Defects Warranty, Anti-Fade Warranty, Anti-Stain Warranty, and Water Damage Resistance Warranty.

Custom Rug warranties will include items similar to carpet.

Oriential Style Rug warranties detail topics like Color Fast Warranty, Wear Warranty, Stain & Soil Resistance Warranty, and Manufacturing Defects Warranty. Rugs purchased overseas may not have any warranties.

Guaranties: Repairs
We guarantee the structural soundness of the labor for one (1) to two (2) years depending on the condition of the floor and subfloor.

When doing construction related work such as repairs, small amounts of debris or dust may remain after our clean-up. Some dust can find its way into the AC ducts when we are grinding concrete, sanding wood, etc. which is beyond the scope of our clean-up. Unless specifically stated otherwise, our work is limited to a general clean-up. Vacuuming, polishing, dusting, mopping, etc. are beyond the scope of our standard approach.

Wolfe Flooring in no way guarantees the cosmetic outcome of a repair if we are working with worn goods or damaged new goods. Wolfe Flooring does not guarantee the structural soundness of repairs where there is excessive wear. We provide no warranty for carpet that has a delaminating backing. We provide no warranty for flooring materials that are contaminated with urine or other similar problems. Warranties for repairs are void if the subfloor has too high of a moisture content. Warranties are void if your flooring product suffers a severe accident (e.g., fire, flood, etc.) or suffers abuse (e.g., sliding heavy objects across the floor).

Wolfe Flooring is not liable for preexisting problems with the flooring products including but not limited to wrinkles, looseness, sunlight fading, weak seams, tears, burns, cracks, curling, cupping, spots, stains, separations, etc. You may be eligible for a refund or a second service call if the labor was flawed.

Please do NOT attempt to fix a problem that you've noticed. Please contact us as soon as damage is noticed because there are time limitations and because refunds may be prorated. We will promptly respond to all inquires. Thank you.

Guaranties: Cleaning
Wolfe Flooring guarantees that we will not overwet your carpet. We will not use any bleach products on your carpet, rugs, or upholstery. We guarantee against the creation of any furniture stains.

We do NOT guarantee the removal of any stains, pet odors, or pet hair. Stains that usually remain without special stain removal methods are colored stains (e.g., blue, green), acne medications, wine, mustard, etc. Solutions are available for all stains through Wolfe Flooring, including bleach and burn damage. Click on Repairs to learn more.

Upholstery fabrics and rug yarns are often more delicate than that of carpet yarns. We take this into account by using gentler cleaning solutions and testing for color fastness. Our method of cleaning can be used on all water safe fabrics that have stable dyes. Wolfe Flooring does not accept any liability for unstable dyes. Dye problems must be addressed to the manufacturer of the fabric or yarn. Pet hair can present a formidable challenge due to its ability to cling to the fabric surfaces. The removal of pet hair is only guaranteed when priced separately.

If your carpet was treated with special solutions like Scotchgard™ by 3M® or Teflon™ by DuPont® or enzyme treatment, please remain off the area until it is dry. Added treatments will increase the drying time. We will attempt to remove carpet soiling, not carpet matting. Fiber matting hinders the cleaning process and should be accounted as permanent damage. Fiber matting is commonly associated with olefin (a.k.a., polypropylene) yarns.

Please do NOT attempt to fix a problem that you've noticed. Please contact us as soon as damage is noticed because there is a three (3) day time limitation. We will promptly respond to all inquires. Thank you.

Guaranties & Returns: Products
A 30-day money back guarantee is available for returned over-the-counter products like stain remover, odor eliminator, rakes, etc.. Bottled products must be at least half full. If you purchased additional spotting products or bottled treatments, please use them according to the directions on the bottles. Refunds are limited to the purchase price of our product. Please mail the product back or drop the product off at our office for a full refund of the original purchase price. Some products should be returned directly to the manufacturer. Underlayment can NOT be returned due to the fact that underlayment is cut-to-fit for each customer. We will promptly respond to all returned products. Thank you.

Environmental, Recycling and Health Concerns
We are happy to report to you that the major manufacturing firms we work with like Shaw, Mohawk, Tarkett, Mannington, and DuPont have strict environmental programs that guide the production of their flooring products. Wolfe Flooring also has an environmental program that picks up where the manufacturers leave off. Virtually all the carpet cushion that we purchase is from recycled goods, and virtually all of the used cushion we dispose of is recycled. Most used flooring products like carpet, vinyl, tile, etc. are not readily accepted for recycling. In these cases, we dispose of the materials in accordance with state and local laws. There are flooring industry companies laboring hard in research for better recycling methodologies. In fact, we are anticipating BASF's 6ix Again Program or DuPont's Partnership for Carpet Reclamation Program or a comparable carpet recycling program will be available in the Tampa area soon. And, when the option becomes available, Wolfe Flooring plans to utilize this new environmentally friendly approach as well. The cleaning solutions that we use in our cleaning division are bio-degradable. Our detergents are similar to the detergents that everyone uses to clean clothes. (Of course, no cleaning solutions are safe for consumption or for contact with the eyes.) Concern for your health is one of the greatest reasons to have your flooring thoroughly cleaned on a routine basis. Finally, Wolfe Flooring's waste management extends to the reuse and recycling of materials like office paper to support the best utilization of the earth's resources.